Refund Policy
This page explains what happens to your payment when you cancel, reschedule, miss your trip, or when we cancel your trip. The tables below show the refund percentages, time limits and fees that apply. If anything in this text differs from the tables, the tables apply.
Customer cancellations: your refund is a percentage of the fare, based on how long before departure you cancel. Cancellation closes at the cut-off time shown below. After that, the no-show rules apply. The convenience fee and its VAT, and any port or miscellaneous fees, are not refunded when you cancel.
Rescheduling and no-shows: a rescheduling fee applies, and a different fee applies if you reschedule after a no-show. The no-show refund table and the no-show grace period below apply if you do not travel.
If we cancel the trip: you get a full refund of everything you paid, including fees, or you may choose to rebook or take a travel credit. If you do not choose in time, your refund converts to a travel credit automatically after the period shown below. The credit stays valid for the period shown below.
Refunds are returned to the original payment method. To request a cancellation, refund or change, sign in to your booking or contact us using the details on the Contact page.
Cancelling before departure
Cancellations are accepted up to 24 hours before departure.
- 72 hours or more before departure: 90% refund
- 24 hours or more before departure: 80% refund
The payment convenience fee and its VAT are not refundable.
Port, terminal and other miscellaneous fees are not refundable when you cancel.
Missed trips (no-show)
- Up to 24 hours after the sailing’s passenger manifest is closed: 50% refund
- Up to 48 hours after the sailing’s passenger manifest is closed: 40% refund
- Up to 72 hours after the sailing’s passenger manifest is closed: 30% refund
- Up to 96 hours after the sailing’s passenger manifest is closed: 20% refund
- Up to 120 hours after the sailing’s passenger manifest is closed: 10% refund
No-show refund or reschedule requests are accepted within 5 days after the sailing’s passenger manifest is closed (at departure).
Rescheduling
Rescheduling before departure costs 50% of the fare.
Rescheduling after a missed trip costs 30% of the fare.
If we cancel a trip
If the operator cancels a trip (for example because of weather), you can get a full refund of everything you paid, including fees, or rebook or take travel credit. If you do not choose within 72 hours, your payment is converted to travel credit valid for 12 months.
How to request a refund
Sign in to your account, open the booking, and choose Cancel. You can also contact us using the details on the Contact page.
Refund method
Refunds are returned to the original payment method used for the booking.
Payment convenience fees
- GCash: 2.3% of the booking amount
- Maya: 2% of the booking amount
- GrabPay: 2.3% of the booking amount
- Card: 3.5% of the booking amount
- Bank: 1.5% of the booking amount
- OTC: ₱25 per booking