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Privacy Policy

Privacy Notice

This notice explains how F & S Marine Transport Inc. ("we") collects and uses personal information when you use https://www.fandsmarinetransport.com and book ferry tickets. We follow the Data Privacy Act of 2012 (Republic Act No. 10173), its implementing rules and the issuances of the National Privacy Commission (NPC).

1. Who is responsible

The personal information controller is F & S Marine Transport Inc., Barangay Tilik, Lubang, Occidental Mindoro. Our Data Protection Officer is Data Protection Officer, [email protected].

2. What we collect

  • Booking contact details: the email address and mobile number of the person making the booking.
  • Passenger details: last name, first name, middle name, suffix, date of birth, passenger type (adult, senior, PWD, student, child, infant), and contact number where requested.
  • Identification, where a discount or verification requires it: ID type, ID number and a photo of the ID.
  • Booking and trip data: route, date, seat, vehicle details where applicable, ticket numbers, fares and fees, and check-in and boarding status.
  • Account data, if you create an account or sign in: name, email, mobile number, a hashed password and one-time passwords (OTP) sent to your mobile number or email.
  • Payment data: the payment method used, amount, status and the reference from Xendit. We do not collect or store your card number, e-wallet credentials or bank login.

3. Why we use it

  • To process your booking, take payment and issue your e-ticket.
  • To send ticket, payment and trip notices by SMS and email, including OTP codes.
  • To verify discount eligibility and identity at check-in.
  • To handle cancellations, refunds, rescheduling and travel credits.
  • To keep passenger manifests and comply with the rules of MARINA, the Philippine Coast Guard and other authorities, and with tax and accounting rules.
  • To prevent fraud and keep the service secure.

4. Legal basis

We process your information to perform the transport contract with you, to comply with legal obligations (including passenger manifest and tax record rules), and for our legitimate interests in security and fraud prevention. Where we rely on consent, you may withdraw it, without affecting processing already done.

5. Who receives it

  • Xendit, our payment processor, receives the details needed to process your payment.
  • Our SMS provider (UniSMS) receives your mobile number and message text to deliver tickets, notices and OTP codes.
  • Our email provider receives your email address and message content to deliver tickets and notices.
  • MARINA, the Philippine Coast Guard and other authorities receive passenger manifest information when the law requires it.
  • Our hosting and technology providers store and process data for us under confidentiality terms.

We do not sell your personal information.

6. How long we keep it

  • The photo of your ID is deleted automatically 90 days after it was uploaded.
  • Other booking and passenger records are kept as required by law, including passenger manifest and BIR tax record retention, and for as long as needed to handle claims, then deleted or anonymised.

7. Cookies

We use only the cookies needed to run the site: a session cookie that keeps you signed in, a language cookie that remembers your language choice, and a short-lived booking cookie that links your browser to the booking you just made so we can send your confirmation code (it expires after 24 hours). We do not use advertising cookies.

8. Security

Access to personal information is limited to authorised staff. Passwords are stored hashed. Connections to the site are encrypted.

9. Your rights

Under the Data Privacy Act you may ask to be informed about how your data is used, to access it, to correct it, to object to its processing, to have it erased or blocked where the law allows, to receive a copy in a portable format, and to claim damages for unlawful use. To exercise a right, email [email protected] or write to Data Protection Officer at Barangay Tilik, Lubang, Occidental Mindoro. We may ask you to prove your identity first.

10. Complaints

If you believe your rights were violated, please contact our DPO first. You may also file a complaint with the National Privacy Commission (privacy.gov.ph).

11. Changes

We may update this notice and will publish the new version on this page.

12. Contact

F & S Marine Transport Inc., Barangay Tilik, Lubang, Occidental Mindoro
Email: [email protected]

Privacy Policy — F&S Marine Transport